GÜNEŞ & GÜNEŞ LAW FIRM
CLIENT CENTER / PROCESS GUIDE
Consumer Disputes
Learn how to prepare the contract, invoice and correspondence for your consumer dispute, and how the arbitration committee or court route is assessed. The conditions of application and the later steps are determined according to the characteristics of the dispute.
Review the steps, the necessary preparation and the key distinctions together.
CIVIL LAWSUITS / PROCESS GUIDE
How does it proceed, step by step?
The steps may run in parallel or change depending on the nature of the matter. Also read the key distinctions below.
The consumer transaction, the value of the claim and the jurisdictional limit of the arbitration committee on the date of application are determined.
If the arbitration committee has jurisdiction, the application and evidence are submitted; the other party’s response and, if needed, an expert examination are assessed.
The committee decision is served; the possibility of objecting to the court within the time limit and the enforcement of the decision are examined.
Where the court route is required, mediation as a condition precedent to litigation is assessed, subject to exceptions.
If no agreement is reached, the proceedings before the consumer court under simplified procedure, the decision and the available legal remedy are followed.
THIS DISTINCTION MATTERS
Do not overlook the conditions specific to your matter.
The arbitration committee and the court are two alternative starting routes; not every consumer file passes through both in sequence. Mediation is not a condition of suit for an objection to an arbitration committee decision.
GENERAL FRAMEWORK
Civil lawsuits
Review how this specific flow connects to the general process and the other routes.
ASSESSMENT SPECIFIC TO YOUR FILE
Let us clarify the next step together.
Tell us the subject of your file and the stage it is at. If there is a time-sensitive document, call the office main line without waiting for a written reply.
Sources and scope
Law No. 6502 Arts. 68, 70, 73, 73/A; the Ministry of Trade’s current arbitration committee guide.
This is general information. The type and date of your file and its special conditions may change the route to follow.
Content and source check: September 28, 2026 · Prepared for Güneş & Güneş Law Firm.