Under 186,000 TL
In consumer disputes within the monetary jurisdictional threshold, an application is made to the Consumer Arbitration Committee (tüketici hakem heyeti). The application can be made in person, by mail or through e-Devlet.
CONSUMER LAW · RIGHTS AND ROUTES OF APPLICATION
Consumer Law
A defective product, an incomplete service, a price that has not been refunded or an unjustified collection of payment. Together we clarify your claim, your evidence and your route of application; we provide legal support in proceedings before the Consumer Arbitration Committee, in mediation and in litigation.
Request a Legal ConsultationRIGHTS · EVIDENCE · CORRECT APPLICATION
Our Areas of Legal Support
in Consumer Disputes
Consumer law governs the rights arising from goods and services acquired for purposes that are neither commercial nor professional. First, the nature of the transaction, the responsible party and the basis of the claim are determined.
Not every request for a refund or return is subject to the same rule. By distinguishing between withdrawal, defects, termination and compensation, we assess your documents and your time limits. We provide file-specific legal support to consumers as well as to sellers and suppliers.
Defective goods and services
Vehicles, electronic products, second-hand goods and servicing: repair, replacement, price reduction and refund.
Review the detailed guide: Defective goods and servicesOnline shopping and subscriptions
Undelivered products, withdrawal, return shipping, digital memberships and termination.
Review the detailed guide: Online shopping and subscriptionsBanking, credit and payments
Unfair terms, additional fees, consumer credit, cards and unauthorized digital transactions.
Review the detailed guide: Banking, credit and paymentsHousing, vacations and special services
Pre-paid housing, late delivery, package tours, timeshares, education and healthcare.
Review the detailed guide: Housing, vacations and special servicesArbitration committee and litigation
Application threshold, objection to the decision, mediation, time limits and preservation of evidence.
Review the detailed guide: Arbitration committee and litigationBusinesses and foreign consumers
Contract and advertising compliance, defense and cross-border transactions.
Review the detailed guide: Businesses and foreign consumers
Consumer Arbitration Committee or Consumer Court?
First it is determined whether the dispute is a consumer transaction and what outcome is sought. The monetary threshold alone does not explain the application route for every file.
186,000 TL and above
In disputes outside the Committee’s threshold, the consumer court route is considered. Except for statutory exceptions, mediation is required before an action is filed.
Two weeks to object
An objection may be filed with the consumer court from the service of the decision. Mediation as a condition precedent to litigation is not required for this objection; enforcement does not stop automatically.
The monetary threshold applies to 2026; the year of application, the value of the claim and special jurisdiction provisions are checked. Source: Ministry of Trade (opens in a new tab) · Time limit for objection: Law No. 7499, Article 37/11 (opens in a new tab).
How We Assess Your File
Transaction and claim
The contract, the capacity of the parties and the right claimed are determined.
Documents and time limits
Delivery, servicing, payment and notification records are reviewed; the need for a technical examination is identified.
Application and pursuit of the claim
A formal notice (ihtar), the arbitration committee, mediation, litigation or an urgent protection route is planned.
Implementation of the decision
The conditions for objection and legal remedies, and the refund, replacement and enforcement stages are assessed.
What becomes clear at the end of the consultation?
The right that can be claimed, the authority to apply to, missing documents and the next steps are determined. The attorney’s fee, the scope of services and possible litigation costs are explained separately. The outcome or the end date cannot be guaranteed.
First Consultation Preparation Checklist
You can start with the documents you have. First tell us your claim, the date of the transaction and any approaching time limit.
Documents that will be useful to prepare
- The contract, the pre-contractual information, the order, the invoice and the payment document.
- Delivery, shipping, return and service records; warranty and technical reports.
- Listings, advertisements and screenshots that show the date and address information.
- Correspondence with the seller, bank or platform, and application numbers.
- The decision of the arbitration committee or the court, and the service record.
Frequently Asked Questions About Consumer Law
Is every purchase a consumer transaction?
No. The purpose of acquisition and the capacity of the parties matter. Commercial purchases between merchants and sales between persons who are not acting for a commercial purpose may be subject to different provisions.
Do I have to accept repair first for a defective product?
There is no obligation to repair first in every case. The statutory remedies of the consumer’s choice, the nature of the goods, the conditions of feasibility and disproportionality, and the right previously exercised are assessed together.
If fourteen days have passed, do all my rights end?
No. The right of withdrawal in a distance contract and the rights arising from defective goods or services are different. The start of the period and the exceptions are examined according to the legal basis of the claim.
Can I return a defect-free product I bought at a store?
There is no right to return without giving a reason in every in-store purchase. The seller’s commitment, the contract and whether the product is defective are assessed separately.
Can I apply to the arbitration committee without an attorney?
Yes. You can make the application yourself or through your attorney. The application route, the claim, the correct opposing party and the documents must be determined completely.
Does an objection to an arbitration committee decision stop enforcement?
It does not stop it automatically. The objection and, if necessary, a request for an interim stay of enforcement are assessed separately. The document showing the date of service is important.
Does a complaint to the Presidential Communication Center (CİMER) or an administrative authority secure a refund?
Administrative supervision and a personal claim for a refund or compensation are different processes. An administrative complaint does not automatically replace an application to the arbitration committee or the court.
Are consultation and follow-up possible from abroad?
Your file connected with Türkiye can be assessed online. Representation, the applicable law, translation, service of documents and the country in which the decision will be enforced are examined separately.
From Antalya to Consumer Matters Connected with Türkiye
Güneş & Güneş Law Firm, founded in Kemer on March 18, 1999, assesses consumer disputes in all 81 provinces of Türkiye according to the requirements of subject-matter and territorial jurisdiction, evidence and representation. Our physical headquarters has been in Antalya since 2007.
For persons living abroad, multilingual communication and online consultation can be used in shopping, housing and service transactions in Türkiye.
Languages of communication: Turkish, English, German and Russian.
- Businesses and international transactions
- Debt Claims
- Product Safety and Product Liability
- Health Law
- Medical Malpractice Cases
- Education and Private Schooling Law
Related sectors
Legal Basis
Depending on the nature of the claim, Law No. 6502 and the relevant provisions on procedure, contracts and the sector apply together.
FILE-SPECIFIC LEGAL ASSESSMENT
Let us clarify your right
and the next step.
You can request a consultation by stating the product or service, the problem you have experienced and, if any, the date of the official notification.
Information and documents you share are used within the principles of confidentiality and protection of personal data, for legal assessment and within the agreed scope of service. An inquiry alone does not create an attorney–client relationship and does not stop statutory time limits. This content is general information.