CONSUMER RIGHTS – WITHDRAWAL – CANCELLATION REFUND CONDITIONS
GENERAL:
If you place an order electronically through the website you are using, you are deemed to have accepted the Notification Application Agreement and distance sales contract presented to you.
Buyers are subject to the provisions of the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts (RG: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the purchased product.
IF THE PRICE OF THE PURCHASED PRODUCT IS NOT PAID:
If the Buyer does not pay the price of the purchased product or cancels it in the bank records, the Seller’s obligation to deliver the product ends.
PURCHASES MADE WITH UNAUTHORISED USE OF CREDIT CARD:
After the product is delivered, if it is determined that the credit card paid by the buyer is used unfairly by unauthorised persons and the price of the product sold is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the product subject to the contract to the SELLER within 3 days at the expense of the SELLER.
RIGHT OF WITHDRAWAL:
BUYER; Within 14 (fourteen) days from the date of delivery of the purchased product to him or the person / organisation at the address indicated by him, he may exercise his right to withdraw from the contract by rejecting the goods without any legal and criminal liability and without any justification, provided that he notifies the SELLER via the contact information below.
CONTACT INFORMATION TO BE NOTIFIED OF THE SELLER’S RIGHT OF WITHDRAWAL:
COMPANY
NAME/TITLE: Güneş & Güneş Law Office
Address
Konyaalti Cad. Yalı Apartment No:66/8 Floor:4 Muratpaşa / Antalya TEL: 0850 53265 84
DURATION OF THE RIGHT OF WITHDRAWAL:
If the buyer purchases a service, this 14-day period starts from the date the contract is signed. Before the expiry of the right of withdrawal, the right of withdrawal cannot be used in service contracts where the performance of the service is started with the approval of the consumer.
The costs arising from the use of the right of withdrawal belong to the SELLER.
In order to exercise the right of withdrawal, a written notification must be made to the SELLER by registered mail, fax or e-mail within 14 (fourteen) days and the product must not be used within the framework of the provisions of “Products that cannot be used for the Right of Withdrawal” regulated in this contract.
EXERCISE OF THE RIGHT OF WITHDRAWAL:
3rd person or the invoice of the product delivered to the BUYER, (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution when returning. Returns of orders whose invoice is issued on behalf of institutions will not be completed if the RETURN INVOICE is not issued).
The return form, the box, packaging, standard accessories, if any, of the products to be returned must be delivered complete and undamaged.
RETURN CONDITIONS:
The SELLER is obliged to return the total price and the documents that put the BUYER under debt to the BUYER within a period of 10 days at the latest from the receipt of the withdrawal notification and to return the goods within 20 days.
If there is a decrease in the value of the goods for a reason arising from the fault of the BUYER or if the return becomes impossible, the BUYER is obliged to compensate the SELLER’s damages in proportion to its fault. However, the BUYER is not responsible for the changes and deterioration caused by the proper use of the goods or the product within the right of withdrawal period.
PRODUCTS THAT CANNOT USE THE RIGHT OF WITHDRAWAL:
Cosmetics and personal care products, underwear products, swimwear, bikinis, books, copyable software and programmes, DVDs, VCDs, CDs and cassettes and stationery consumables (toner, cartridges, ribbons, etc.) must be unpacked, untested, intact and unused in order to be returned.
DEFAULT AND LEGAL CONSEQUENCES
The BUYER accepts, declares and undertakes that if he/she defaults in the event that he/she makes payment transactions by credit card, he/she will pay interest within the framework of the credit card agreement between the cardholder bank and the bank and will be liable to the bank. In this case, the relevant bank may apply for legal remedies; may request the costs and attorney’s fee from the BUYER and in any case, if the BUYER defaults due to the BUYER’s debt, the BUYER agrees to pay the loss and damage incurred by the SELLER due to the delayed performance of the debt.
PAYMENT AND DELIVERY
Payments are made only by credit card through our website.
With your credit cards through our website, you can benefit from online single payment or online instalment opportunities for all kinds of credit cards. For online payments, the amount will be debited from your credit card at the end of your order.
